b bagi Privacy Policy

b bagi is an online gaming and betting platform operated for users in Bangladesh. We take the privacy of our users very seriously. This policy explains what information we collect, how that information is used, who it may be shared with, and what rights you have over your information. Continuing to use the platform means you have accepted the terms of this policy.

Alongside this privacy policy, you are advised to read our Terms and Conditions, which set out the full rules for using the platform in detail.

What Information Is Collected

1.1 Information You Provide Directly

When you create an account on b bagi, make a deposit, or contact us for support, you voluntarily provide certain information. This may include:

• Full name and date of birth (for age verification — only persons aged 21 or above may use the platform)
• Mobile number and email address
• Details of documents required for identity verification
• Payment method details, such as bKash, Nagad, Rocket or Upay account numbers
• Messages sent via live chat or email

1.2 Automatically Collected Information

When you use the b bagi website or app, certain technical information is recorded automatically. This includes:

• IP address and device type
• Browser name and version
• Duration of page visits and navigation patterns
• Cookie and session data
• Account login and logout times

1.3 Information Received from Third Parties

On occasion, we may verify information through trusted third-party services for identity verification or fraud prevention purposes. Information obtained through this process is subject to the same privacy standards.

Why and How Information Is Used

b bagi uses the information collected for the following purposes:

• Account management: Registration, identity verification, login security, and sending account-related notifications.
• Transaction processing: Confirming deposits and withdrawals and maintaining payment history.
• Customer support: Responding to your issues or questions and improving the quality of support.
• Security: Detecting suspicious activity, preventing fraud, and keeping the platform secure.
• Service improvement: Analysing user experience to improve the site's functionality and content.
• Relevant communications: Keeping you informed about bonuses, promotions, or important updates (if you have given your consent).

We will never use your information to make automated decisions that seriously affect your rights or benefits — and if this were to happen, you would be informed in advance.

Information Sharing and Disclosure

b bagi does not sell users' personal information to third parties. However, certain information may be shared in the following circumstances:

3.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, or technical support. They receive only the information needed for the relevant task and are required to follow the same privacy standards.

3.2 Legal Obligations

In the case of a legal order or directive from a competent authority, we may provide the necessary information. In such cases, only the minimum required information is ever provided.

3.3 Business Changes

In the event of a business merger or change of ownership, user information may be transferred to the new entity. However, you will be notified in advance in such circumstances, and the same level of protection under this policy will remain in effect.

Cookies and Tracking Technology

Cookies are used on the b bagi site. Cookies are small data files stored in your browser that personalise your browsing experience. We use three types of cookies:

• Essential cookies: To keep login sessions active and ensure security — these cannot be disabled.
• Functional cookies: To remember your preferred language or settings.
• Analytics cookies: To understand which parts of the site are used most — without revealing your identity.

You can disable analytics cookies from your browser settings, though this may limit some features of the site.

Data Storage and Security

5.1 Retention Period

We may retain your information while your account is active and for a set period after it is closed — primarily to meet legal obligations, resolve disputes, or ensure continuity of service. Once the required period has ended, information is securely deleted.

5.2 Technical Security

b bagi uses SSL encryption technology to keep all data transfers secure. Our servers operate in a secure environment. Only authorised staff can access the relevant information. In the event of a data breach, affected users will be notified promptly.

Your Rights and Controls

Every user registered with b bagi has the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or outdated information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to restrict processing: You may request that the use of your information be limited for specific purposes.
• Right to withdraw from notifications: You may stop receiving promotional messages or emails at any time.

To exercise these rights, contact the support team via live chat or email. Our team is available 24 hours a day, seven days a week in Bengali and English.

Protection of Minors

b bagi strictly prohibits anyone under the age of 21 from opening an account or using the platform. Age is verified at registration and additional documents may be requested if needed. Personal information of minors is not knowingly collected, and if discovered, it is deleted immediately. To learn more about responsible gaming, please read our Responsible Gaming page.

International Data Transfers

Due to technical infrastructure requirements, information may sometimes be stored on servers located in other countries. In such cases, we ensure that the third-party country or service maintains adequate protection standards and that your information is handled in a manner consistent with this policy.

Changes to the Policy

b bagi may update this privacy policy as needed. For significant changes, you will be notified via your registered email or through the app. Continued use of the platform after any changes will be taken as acceptance of the updated policy. You are therefore advised to review this page regularly.

To learn more about b bagi and find out more about who we are, visit our About Us page.

Contact Us

If you have any questions about this privacy policy or wish to make a request regarding your information, please contact our support team: